Compatibility with salesforce's live chat

Hello,

I have added the livechat (from salesforce) feature on my joomla website. This is a module with a javascript code.

The chat pop-up works on all webpage of my site, except on the two webpages where flexicontent module exist.
I have two Knowledge Base, when I try to open the chat, it is blocked.

Could you please help me to understand what happens ? Is the flexicontent module blocking the javascript ?

Thank you!
Michaël

Hello

the chat module may be double loading a jquery extension or or other error
do these

press f12 to open browser tools
then go to "console tab"
then reload the page and wait for it to load

then look inside the console TAB, and check for javascript errors

if website is public you can post a link to the specific page

Hello,

Thank you for your message!

Do you understand the attached error ?



It only happens on webpage where flexicontent is deployed.

Thank you!
Michaël

Hello

will need a link to the page

Hi,

Thank you. Login information sent by private message

Michaël

Hello

i see your PM, i will look at it soon, probably today,
i tried but at the time that i tried chat was not available ("Agent offline")