Regarding pro version and configuration support requests

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6 years 6 months ago - 6 years 6 months ago #73542 by philippeg
Hi
i read on cover page the future pro version.
Not sure i understand this "2 website configuration support for the PRO features"

IS this limitation is about intervention on a site or the whole prestation including the plugin and module pro ?
Last edit: 6 years 6 months ago by ggppdk.

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6 years 6 months ago - 6 years 6 months ago #73544 by ggppdk
Hello

it is about limiting support requests for configuration (non-bug issues) help

Rethinking it should be just 2 support requests for configuration regardsless of features being or not in the free version too


-- Flexicontent is Free but involves a big effort on our part.
Like the our support? (for a bug-free FC, despite having a long list of functions) Like the features? Like the ongoing development and future commitment to FLEXIcontent?
-- Add your voice to the FLEXIcontent JED listing with a 5-star...
Last edit: 6 years 6 months ago by ggppdk.

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6 years 6 months ago #73545 by micker
Normal support for free in this forum with same quality i hope

FLEXIcontent is Free but involves a very big effort on our part.
Like the our support? (for a bug-free FC, despite being huge extension) Like the features? Like the ongoing development and future commitment to FLEXIcontent?
-- Add your voice to the FLEXIcontent JED listing reviews. Thanks![/size]

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6 years 6 months ago #73546 by philippeg
but we never know at first if is a bug or a misunderstanding of the product (or Joomla) until now we always had help, paid or not; does this mean that if we paid for pro support but we exceed 2 requests, we will have no help?

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6 years 6 months ago #73547 by ggppdk
Hello

Example how do i configure this:
- and then you give 2 page description with 10 things to do / configure

If something sounds like a bug or even misconfiguration you always get an answer

e.g. pagination is not showing, you will always get an answer about this, and even look into it at the website if needed


-- Flexicontent is Free but involves a big effort on our part.
Like the our support? (for a bug-free FC, despite having a long list of functions) Like the features? Like the ongoing development and future commitment to FLEXIcontent?
-- Add your voice to the FLEXIcontent JED listing with a 5-star...

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6 years 6 months ago #73548 by philippeg
so, Georges, what brings the pro version on this specific topic ?

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